Returns, Exchanges and refunds
We do not accept any return or refund unless the item is faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply contact us and return the faulty item to us within 5 days from the day you received them.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
If you need to ship items back to Istana Jewellers for any reason, our team can recommend a secure shipping option. Returns will be at the cost of the customer.
We offer a 30-day exchange policy for boutique items. Items that have been custom designed, modified or engraved cannot be exchanged.